Last updated: 1 September 2026
This Refund & Cancellation Policy explains what happens to the money you pay when you book a listening session at 慢慢黑膠俱樂部 Man Man Vinyl Club, and how to cancel or reschedule. It forms part of our Terms & Conditions.
The short version: tell us at least 48 hours before your session. Rescheduling in that window is free; cancelling is refunded less an RM5 processing fee. Anything less than 48 hours ahead, and no-shows, are non-refundable. If you are simply running late, your table is still held for you.
At a Glance
| Your situation | What happens to your deposit |
|---|---|
| Reschedule, 48 hours or more before your start time | Free. Your deposit moves across to the new date. No fee. |
| Cancel, 48 hours or more before your start time | Refunded, less an RM5 processing fee. |
| Cancel or reschedule less than 48 hours before your start time | Non-refundable. The deposit cannot be refunded or moved. |
| You arrive late | Nothing to pay and nothing refunded. Your table is held exclusively for you, and your session still ends at its scheduled time. |
| You do not turn up at all | Deposit forfeited in full. |
1. What You Pay When You Book
To secure your slot, a deposit or the full session fee is collected at the time of booking. Payment is processed by Billplz, a licensed Malaysian payment gateway supporting online banking (FPX), DuitNow QR, and credit or debit cards. All amounts are in Malaysian Ringgit (MYR).
Man Man Vinyl Club is a trading name of MANMAN BAKERY (Business Registration No. 202303036315 (RA0097144-P)), which is the business that receives your payment and issues any refund. Charges and refunds may therefore show on your statement under that name.
2. Rescheduling Your Booking
- You may reschedule your listening session free of charge, provided you do so at least 48 hours before your scheduled start time.
- Rescheduling is done through the rescheduling link in your confirmation e-mail. Your deposit moves across to the new date, and no processing fee applies, because no refund is being paid out.
- New dates are always subject to availability.
3. Cancelling Your Booking
- If you need to cancel, please tell us at least 48 hours before your scheduled start time. Your deposit will be refunded, less an RM5 processing fee covering the payment gateway and administration costs of the transaction.
- Cancel using the cancellation link in your confirmation e-mail. If you cannot find it, e-mail us at manmanvinylclub@gmail.com or message us at +60 12-634 0958 with your name and booking date, and we will help.
4. Late Changes
Cancellations, and requests to reschedule, made less than 48 hours before your session’s start time are strictly non-refundable. At that point the slot can no longer realistically be offered to another guest, so the deposit can be neither refunded nor moved to another date.
5. Late Arrivals & No-Shows
- Your session ends at its scheduled time, regardless of when you arrive. If you arrive late, your listening time is simply shortened, and no refund or partial refund is given for the time lost.
- Your slot remains exclusively yours. We will never give your table away to someone else because you are running late.
- Please arrive 10 minutes early so you have time to park and settle in.
- No-shows: if you do not turn up at all during your booked time and have not cancelled, the deposit is completely forfeited.
6. If We Cancel
If we have to cancel your session — for example because of an equipment failure, a power outage, or another event outside our control — you may choose either:
- a full refund of everything you paid, with no processing fee deducted; or
- a rescheduled session on another date at no extra cost.
7. Drinks & Items Already Served
Complimentary and purchased drinks that have already been prepared or served cannot be refunded. If something is not right with your drink, please tell our staff during your visit and we will do our best to put it right on the spot.
8. Damage Charges
Charges for damaged records, needles, or audio equipment, as described in section 6 of our Terms & Conditions, are not refundable. Where a damaged record has been paid for, that record is yours to keep.
9. How Refunds Are Paid
- Approved refunds are returned to the original payment method through Billplz. We cannot refund to a different account, card, or person.
- We process approved refunds within 7 working days of confirming them.
- Depending on your bank or card issuer, it can take a further 7 to 14 working days for the money to appear in your account. Credit and debit card refunds are usually the slowest.
- You will receive an e-mail from us once the refund has been submitted.
10. How to Request a Refund
Use the cancellation link in your confirmation e-mail wherever possible — it is the fastest route. Otherwise, contact us with the following details:
- The name the booking was made under
- The booking date and session time
- The e-mail address or phone number used at booking
- Your reason for the request
We aim to respond to every refund enquiry within 3 working days. Please note that we are open on Saturdays and Sundays, so weekday replies may come from us outside our opening hours.
11. Contact Us
- Registered business: MANMAN BAKERY (202303036315 (RA0097144-P))
- E-mail: manmanvinylclub@gmail.com
- Phone / WhatsApp: +60 12-634 0958
- Address: 6-G-15, Tingkat Nipah, 11900 Bayan Lepas, Pulau Pinang.
- Opening hours: Sat & Sun, 2.30pm – 6.15pm